Policies
Being open and transparent with our patients is of the upmost importance to us here at Kings Park Clinic.
To be able to provide this, we have made available our clinic policies that may impact you.
Please feel free to read and/or download.
CONFIDENTIALITY POLICY
Our Confidentiality Policy, in PDF format, can be found HERE.
EMAIL POLICY
Our Email Policy, in PDF format, can be found HERE.
PRIVACY POLICY
Our Privacy Policy, in PDF format, can be found HERE.
SOCIAL MEDIA POLICY
Our Social Media Policy, in PDF format, can be found HERE.
Complaints Policy
We welcome patient feedback and are committed to listening to and addressing any concerns or complaints in a respectful and timely manner.
All patient complaints, concerns, and billing enquiries will be managed promptly, fairly, and professionally.
If a patient is unable to resolve a concern relating to a doctor through the practice, they have the right to lodge a complaint with the Australian Health Practitioner Regulation Agency (AHPRA). AHPRA can be contacted on 1300 419 495.
If a complaint relates to healthcare services and cannot be resolved by the practice, patients may also contact the Health & Community Services Complaints Commission (HCSCC) on 1800 232 007.
Complaints regarding administrative staff may be directed to the Practice Manager via email at pracmanager@kingsparkclinic.com.au. The matter will be reviewed promptly and, where appropriate, in consultation with a Principal Doctor to ensure a fair and appropriate response and resolution.
